FAQ & Return Policies

Frequently Asked Questions:

What is your stores return policy? 

All sales are FINAL. We do not offer returns or exchanges.

All of our products are made to order, so once your order is processed we are unable to offer returns or exchanges.

How do I know what size I wear?

Please note that our shirts run slim. We do not do refunds or exchanges for ordering the wrong size, so please see our size chart info before purchasing! There is a size chart available for each product image. 

How long will it take for my order to arrive?

Domestic orders:

  • Please allow 5 to 10 business days (Mon-Fri) for your item(s) to be made BEFORE shipping. 
  • You will receive a tracking number once your order ships. 
  • We do not offer express shipping 
  • We ship via USPS.

***Please note that we are not responsible for merchandise lost in transit or post office delivery delays***

International orders:

  • Please allow 5 to 10 business days (Mon-Fri) for your item(s) to be made BEFORE shipping. 
  • You will receive a tracking number once your order ships. 
  • Once an item ships for an international order you should receive it in approximately 3 to 5 weeks (if not sooner). 
  • We can't track international packages once they've left the United States. 
  • We do not offer express shipping 
  • We ship via USPS.

***Please note that we are not responsible for lost merchandise, custom fees or delays due to customs.***

 

Policies:

Returns

All sales are FINAL. We do not offer returns or exchanges.

All of our products are made to order, so once your order is processed we are unable to offer returns or exchanges.

Product Defects or Problems

In the event that there is a product defect or problem with the print quality of the item you receive please email us at dearnaturalista@gmail.com with a picture of the item and we will do our best to resolve the issue.

To be eligible for a resolution, your item must be unused and in the same condition that you received it.

Wrong Size Ordered

Please note that our t-shirts run slim. We do not offer refunds or exchanges for ordering the wrong size. Please see our size chart info before purchasing! There is a size chart available for each shirt.

Wrong Shipping Address

All orders are shipped to the address as entered at checkout. We are not responsible for undelivered merchandise due to address errors. In the event that you enter your shipping address incorrectly, please notify us as soon as possible. We will correct the address before delivery.

***Domestic Orders***
Please note that we are not responsible for merchandise lost in transit or post office delivery delays

***International Orders**
Please note that we are not responsible for lost merchandise, custom fees or delays due to customs.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dearnaturalista@gmail.com.

Replacement items (if applicable)
We only replace items if they are defective or damaged. If you need a replacement for the same item, send us an email at dearnaturalista@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Items returned to sender:

In the event that you package is returned to us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Still have questions? Email us at dearnaturalista@gmail.com